DELIVERY & RETURNS
All standard orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Express orders will be processed same day (excluding weekends and holidays).
You will receive another notification when your order has shipped.
Shipping options and charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with free local pickup at our Trade Counter – SBT Ltd, Units 1-3 Crofton Court, Crofton Road, Portrack, Stockton on Tees, England, TS17 2QR.
After placing your order and selecting COLLECTION at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email / call you when your order is ready along with instructions.
Our in-store pickup hours are Monday – Friday 8am – 5pm. Please have your order confirmation email with you when you come.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
ALL ITEMS RELATING TO COVID-19 ARE NON-RETURNABLE.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and advise of your exchange request. It is always helpful to attach any images detailing the defect. You should receive a reply from our team in 24-48 hours (excluding weekends and holidays).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver, and they will find out about your return.
To return your product, please send to: Online Returns, SBT Ltd, Units 1-3 Crofton Court, Crofton Road, Portrack, Stockton on Tees, England, TS17 2QR.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.